Here’s an actual case of a friend who lost her AdSense check worth P20,481.45 in the mail. Now I’ve read horror stories before of AdSense publishers losing their checks but what really struck me was that somebody actually succeeded in depositing and encashing this “lost” check.
My friend was generous enough to allow me to do a case study. So I’m publishing select email correspondence between her and Google (sanitized of course). Let’s start with Google’s reply to her initial email inquiry (I won’t publish that anymore).
Thanks for your email regarding your AdSense payment. I’ve looked up your account details and our records indicate that this check has already been deposited. Please review your bank records for this payment. If you require a copy of the paid check, please don’t hesitate to let us know.
We appreciate your patience and look forward to your continued participation in AdSense.
Here’s her reply. I can vouch for this person. I’ve known her for years and she couldn’t harm an ant. Trust me when I say that she’s telling the truth.
I’m confused (and worried). This morning I received my cheque for the month of July with the payment date August 25, 2006, and payment number *******.
Problem is, my first cheque (supposedly) with payment date July 26, 2006 (payment number *******) seemed to have not reached me. I have been waiting for it the whole month but since some of my friends had the same problem in the past, I thought there was just a delay in my cheque too.
There’s no way I could have deposited the cheque since I didn’t receive it at all. I’m sure there’s no chance that someone else deposited it too since it’s paid under my name.. (highlights are mine) is there any chance that the previous cheque be cancelled and sent to me again?
What happened next is truly shocking. Google sends my friend a scanned copy of the bank transaction confirming that somebody had indeed claimed and deposited her check under her name. You can view the sanitized version of that document here.
My friend knew this was something Google could have no knowledge of and it was pointless to push them for answers.
Thank you so much for responding just as you said you would. I really appreciate you attending to this matter. :)
I understand that this is already beyond your responsibility. However, I just want to say that the signature affixed in the check was not mine, and this cheque was claimed by someone else.
I’m going to the main office of Citibank tomorrow to report the fraud, and I’m hoping to get the money back (I doubt, however, if that’s gona happen. Still, i want an explanation).
Does this incident happen all the time? Do you often get inquiries such as this? I hope one of these days you guys can devise a way to make the transactions and the mailing of cheques more secured (even without the DHL option). I know 20,000php may not be that much but what if it happens again? It’s going to be much harder to accept if the amount at stake is bigger.
Anyway, thank you so much again. I really appreciate your timely response. More power to Google. :)
Google sent one final reply and showed her the next step she could do.
I’m sorry to hear that the signature on the back of your check was not yours. If you would like Citibank to start an investigation, please complete and notarize the attached ‘Affidavit of Forgery’ and mail it to us at:
Google Inc.
ATTN: AdSense Payments
1600 Amphitheatre Pkwy
Mountain View, CA 94043
USAAlthough we can’t guarantee that the funds will be returned to you, if you submit the affidavit, Citibank will be able to start an investigation on your behalf.
As far as Google was concerned, the check was deposited and the amount was credited to the addressee. How that person got the check is beyond me. There are just too many possibilities. Was this a one-person operation restricted to a particular post office or is this the handiwork of a dedicated syndicate inside the Philippine postal system. We can never say for sure.
And how did the perp manage to open a fictitious bank account in RCBC? Did he/she get help from someone inside the RCBC branch in question? If two IDs and a smiling face are all that’s needed to open an account and to encash a check, it’s no wonder we get the not secure treatment as far as banking systems go, e.g. PayPal.
For the next post, I’ll offer tips on how to avoid being the next AdSense check fraud victim.
Next: How to Avoid AdSense Check Fraud.