Disclaimer: I work in the ICT department of one of the younger, middle-tier call centers in the Metro. Would I rather be someplace else? Yes — self-employment.
A study by risk management consultancy Hill & Associates reveals that 50 percent of BPO workers in India leave their job because it is a “dead end job”. It was previously thought that the main reasons for employee turnover were the inhuman working hours and the rampant piracy of talent. It turns out that “lack of growth opportunities, expectation mismatches and dissatisfaction with company policies” weigh heavier on most employees’ minds.
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